Contact & support
Bring us a real flying-day workflow.
Book a product walkthrough, ask about trial setup, or tell us where your current record trail slows the operation down.
Channels
Support without a ticket maze.
- Email
support@taltrax.com, with a 24-hour AEST response target. - In-app feedback
Signed-in users can send product feedback with useful route and operator context. - Trial-operator phone
Trial operators receive Jack’s direct line during onboarding. Urgent requests receive same-day phone attention.
There is no live chat and no formal Phase 1 service-level agreement.
Included setup
Enough help to establish the first useful operating record.
The standard setup boundary includes two checklist templates and one register in the first 30 days. Further configuration is self-service or separately billed hourly.
For security or privacy requests, use the support email and avoid sending passwords, one-time codes, private keys, or unnecessary identity documents.